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Return & Exchange Policy

 

Only items with tag is still attached, unwashed, unaltered and unworn condition will be accepted, within 7 days of receipt (walk-in purchased) or 7 days after item is received from courier (online purchased).

  • Customers are advised to notify us via Whatsapp at 6011-1003 4393 by quoting the order number (Order ID), the product details and proof of defective/damaged/wrong item received.
  • For the case of  defective or damaged item that caused by our side, shipping cost will be fully borne by Asikin Ahmad HQ.
  • For the case of exchange due to customer request (exchange of size/colour/design), the shipping cost will be fully borne by the customer.
  • If the preferred item is out of stock, you can either alternatively,

​-Exchange with same value item,

-Exchange with lower value item (no refund for price difference),

-Exchange with higher value item (customer have to pay for the difference in prices).

 

5. The As-Is Item and purchases made with discount coupons/voucher are not allowed for return/exchange.

6. Return & Exchange process may take between 3-7 working days. Exhange item will be posted only after the returned item has been received safely by Asikin Ahmad HQ.

7. We strictly do not provide refund.

 

Customers is advised to make sure the measurement of every part of the body fit the measurement of the given sizing chart